VERDICT MEDIA STRATEGIES – Changing the face of business as we know it.

Posted on Posted in Big Data, Blog, Cyber Safety, Digital, dmgsocial, Entertainment, Investment, Johngdryden, Media, Reputational Management, Social Media, Startups, Uncategorized

Every company has a perfect customer. And at Verdict Media Strategies, we’re all about finding and engaging with them for you. We design, target and measure your content by combining art and science – beautifully crafted and intelligent copy with analysable metrics. Reach out to me to see how VMS can benefit your business with intelligent insights and powerful tools to increase your business activity and sales. Call John Dryden on +61 4 8461 3508

Social Media will be stepped up over the Christmas/ New Year Period! Curated by John G Dryden

Posted on Posted in Big Data, Blog, Cyber Safety, Digital, dmgsocial, Entertainment, Media, Social Media, Startups

Is social media worthwhile over Christmas break?……. 100%!!

With Christmas now less than a week away, many people are looking forward to a much-needed break. But should businesses be taking a break from social media over the holiday period?

Author and owner of PR firm CP Communications, Catriona Pollard said that studies have shown that some 60 per cent of Australians use the internet more than five times a day, and that 70 per cent admit to using their phone during mealtimes, meaning that “the digital world remains a prevalent part of everyday life”. And social media plays a central role in that connectivity.

“For this reason, it’s important that your business is maintaining a presence, with content in the pipeline, ready to jump into 2019,” the author said.

 

Social still gets used over summer: Facebook

Kaylie Smith, Facebook’s head of SMB for Australia and New Zealand, said that most people don’t stop using their social accounts when the holidays arrive, and that means businesses should be, too.

She told My Business that having a presence on social media post-Christmas “gives you an opportunity to boost sales among your holiday customer base”, while tapping into customers checking out post-Christmas sales or seeking ideas for spending gift cards they had received as presents.

“Business should defo be thinking about their social strategies over Christmas and the New Year, as holidays are a great time to introduce your brand to new shoppers and attract new buyers in volume,” Ms Smith said.

“I know by my habits that most Australians over the summer and holiday season always have their mobile phone within easy reach. We travel with the phone, sunbath with it and look at our apps throughout the day.

“People are spending on average over three hours a day on their phones, and mobile is the ideal way to reach them with relevant products and compelling offers.”

 

 

Benefits of staying active on socials over Christmas

Ms Pollard said that there are a number of business benefits to maintaining a social presence over the holiday period, even if your business will be shutting down. These include:

Getting in on the festivities

“Unless you’re the Grinch who stole Christmas, it can be fun to involve your business in the festivities of the season,” Ms Pollard said.

“This doesn’t mean your business needs to start planning an elaborate Christmas event; incorporating festive flair can be as simple as adding a holiday-themed cover image to your business’ Facebook page or sharing a few holiday-related articles on your Twitter.”

Maintaining a visual presence

Keeping your brand in the minds of customers is a year-round task, and the holiday period is no exception.

Ms Pollard said that if your business is shutting down, there are various tools and apps that allow for content to pre-scheduled, ensuring a fresh stream of posts continues throughout the shutdown period.

Your customers may be off work, too

Many people take time off over the holiday period, and it can be easy to forget that we’re not alone in doing so.

“With many people off from work, there’s an opportunity to drive high engagement levels over the holiday period,” Ms Pollard said.

“Whether this be through posting regular content, replying to customer comments and feedback or even offering a special, holiday promotion, your business will reap the benefits of audience interaction.”

Go to www.dmgsocial.com.au to find out how your business can benefit over Summer and into the business year of 2019! Speak with the Team at DMG Social today!

Credit: Original article produced and posted by ADAM ZUCHETTI on the 26th of November, 2018 on www.mybusiness.com.au

Seequent Acquires Geosoft: Merger of Leapfrog and Geosoft Brands Creates Subsurface Geoscience and Modelling Powerhouse

Posted on Posted in Big Data, Blog, Digital, Geosoft, Leapfrog, Mining

Acquisition brings together leading developers of geological modeling and geoscience software solutions for mining, civil engineering, energy and environmental sectors

CHRISTCHURCH, New Zealand and TORONTONovember 12, 2018 /PRNewswire/ —

Seequent, a world leader in visual data science, today announced it has signed an agreement to acquire Geosoft, a Canadian geoscience software company headquartered in Toronto with offices around the world. The acquisition brings together Seequent’s Leapfrog 3D geological modeling software suite with Geosoft’s subsurface geoscience and exploration data-driven technology – to create an unparalleled subsurface offering for the mining, civil engineering, energy and environmental sectors.

(Logo: https://mma.prnewswire.com/media/783203/Seequent_Logo.jpg )

Shaun Maloney, Chief Executive of Seequent, says: “The acquisition allows two strong geoscience brands, Leapfrog and Geosoft, to join forces to offer a greater range of solutions for our customers around the globe. Together, we are better equipped to deliver on our commitment to enable better decisions about some of the world’s biggest earth environment and energy challenges.”

Tim Dobush, CEO of Geosoft, says: “There is exciting synergy between our two companies, and together we can deliver new and enhanced value to our global customers. We share the same vision and passion for making a difference, and empowering knowledge from geoscience data is at the core of what we do. By bringing our people and powerful technology assets together under Seequent, we’re able to help customers solve their ever-larger geoscientific challenges across all disciplines and industries.”

Seequent is known worldwide for its Leapfrog® 3D geological modeling solutions. First introduced to the mining and minerals industry close to 15 years ago, Leapfrog® helps uncover valuable insights from geological data and enables geologists and executives alike to confidently make critical time-sensitive investment and environmental decisions. The company has since launched Leapfrog versions for the geothermal and energy industries and civil engineering and environmental industries, as well as other visualisation and collaboration technologies.

Geosoft’s Oasis montaj® technology platform is an industry standard within the geosciences, supporting advanced analysis and understanding of the Earth’s subsurface and subsea environments. The company’s Target for ArcGIS software is the market-leading geological application for Esri, delivering essential workflows for geoscience and GIS professionals working on the ArcGIS platform. With its release of VOXI Earth Modelling, Geosoft pioneered the use of high-performance geocomputing and 3D geophysical inversion modeling in the cloud.

By bringing together the Geosoft and Leapfrog brands, Seequent now has a leading market position in subsurface geoscience and modeling software solutions with offices in 20 locations and approaching 400 staff around the world serving customers in over 100 countries.

Maloney added, “We’ll continue our focus on mining and minerals, energy, civil and environmental industries. Geosoft’s capability will allow us to add to all of these areas and provide valuable new expertise to other areas.”

Seequent’s global headquarters will remain in Christchurch and the company will continue to drive R&D from New ZealandCanada and South Africa. Geosoft’s global headquarters will remain in Toronto, Canada.

Seequent was advised on the transaction by Murray & Co (financial) and DLA Piper (legal). Geosoft was advised by DCF Capital Partners (financial) and Gowling WLG (legal).

About Seequent
Seequent is a world leader in the development of visual data science software for understanding subsurface geology, with customers in over 90 countries. Our solutions enable people to create rich stories and uncover valuable insights from geological data, and ultimately make better decisions about earth, energy and environment challenges.

Seequent is known worldwide for its Leapfrog® 3D geological modeling software, initially developed for the mining and minerals industry. Now, civil engineering, environmental and geothermal energy industries also rely on Seequent’s software to manage project risks and uncover opportunities for their business.

With diverse applications, the technology supports large scale projects globally including, road and rail tunnel construction, groundwater detection and management, geothermal exploration, resource evaluation, and subterranean storage of spent nuclear fuel.

Seequent’s global footprint includes its Christchurch-based HQ and R&D centre, and a network of offices across Asia/PacificAfricaSouth AmericaNorth America and Europe providing solutions for customers in over 90 countries.

For more on Seequent visit: http://www.seequent.com

Twitter: @seequentglobal

For more on Leapfrog visit: http://www.leapfrog3d.com

Twitter: @Leapfrog3D

About Geosoft
Since 1986, Geosoft has helped to advance the understanding of the Earth’s subsurface. Geosoft ranks among the top 150 software companies in Canada, providing geoscience software and data services to thousands of organizations in over 100 countries around the world. The company’s solutions improve access and utilization of geoscience data, enabling deeper scientific insight to support decision making across the earth sciences. Geosoft software is used by international government geological surveys and agencies, educational institutions teaching the earth sciences, and the most successful energy and mineral explorers in the world. Geosoft’s corporate headquarters in Toronto, Canada is supported by operations in AfricaAustraliaEurope and Latin America.

For more on Geosoft visit: http://www.geosoft.com

Further information:
Sandra Lukey, Shine Group (PR for Seequent)
Phone: +64-21-2262-858; Email: sandra@shinegroup.co.nz

Material sourced from PR Newswire ©2017 PR Newswire. All Rights Reserved.

Suzy Welch: The 4 business buzzwords you should stop using immediately

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When discussing upcoming meetings, complicated projects or even a workplace conflict, it’s easy to fall back on well-worn phrases to get your point across. But according to bestselling management author and CNBC contributor Suzy Welch, this indirect and confusing language can easily do more harm than good.

“Business jargon is pretty much meaningless,” she tells CNBC Make It. “I mean, ‘shifting paradigm’ — really?”

Below, Welch highlights four business buzzwords that you should strip from your vocabulary today:

“Let’s take this offline”

Not all workplace conversations will be friendly. But regardless of whether or not you agree with your colleagues, Welch says you should never resort to the phrase, “Let’s take this offline.”

Using this business jargon sends a message that says, “We’ve reached an impasse and things are getting awkward, so I’m going to have a private meeting with a smaller group of people later to get what I want.”

Instead, Welch says, you should push through the challenging conversation and address whatever issue is taking place right in that moment.

“Empower” and “Ownership”

“Empower” and “ownership” are two buzzwords that Welch says have a “super high BS factor.” She emphasizes that you should never use the words together in a sentence like, “I’m empowering you to take ownership of this project.”

Instead, Welch suggests being more direct, and saying something along the lines of, “I am giving you the authority to run this project, and I will hold you responsible for its results.”

Once you say this, she says, the key is to actually hold that person accountable.

“Bandwidth”

Most of us have heard someone toss this one around, as in, “That’s a great idea, but we just don’t have the bandwidth for it right now.”

Welch says this is one of her least favorite buzzwords, because it’s usually used to “gloss over your real reason for saying ‘no.'” Rather than beating around the bush, you should be honest about why something can’t take place and simply say some version of:

  • “That idea doesn’t fit our strategy.”
  • “We don’t have the money.”
  • “Our competitors already do that better than we do.”

Regardless of how bad the truth hurts, Welch says that everyone prefers to hear it.

“I could go on and on, because, honestly, all buzzwords are bad,” she says. “Fight like crazy to banish them from your vocabulary, and you might be surprised how truly empowered you become.”

Suzy Welch is the co-founder of the Jack Welch Management Institute and a noted business journalist, TV commentator and public speaker. Think you need Suzy to fix your career? Email her at gettowork@cnbc.com.

Urban Activation – Press Release – Stella on Hannell, Newcastle, NSW

Posted on Leave a commentPosted in Big Data, Digital, dmgsocial, Entertainment, Investment, Johngdryden, Luxury Real Estate, Real Estate, Social Media
Stella on Hannell is one of the most sort after apartment offerings in the Newcastle market, why not look at this amazing development for your next move or investment opportunity, and let our team best advise and work with you. Where some areas of Australia may have had some slight realisation on their value, on the whole, Real Estate in general is still the best investment option today. The discerning investor is still investing in unique locations where property values are not regressing, and in fact are on the move. Banks know when to start lifting interest rates and that is when the economy is in a healthy place. Australia has survived the GFC and is still a fantastic market to invest in, and is still sought after by foreign and local investors.
So we introduce to you Stella; Thirdi’s newest residential development in the heart of Newcastle’s thriving WestEnd. Comprising two residential towers offering a mix of 1,2 and 3 bedroom apartments with many boasting some of the best uninterrupted views of Newcastle Harbour and City.
Stella on Hannell features modern, open-plan designs with spacious outdoor areas and access to astunning rooftop garden. It’s exactly what you, and the city of Newcastle, have been waiting for.
It’s central location provides; easy access to the Wickham transport interchange, the light rail link to the east of the city and beaches and University city campus. Ben Small says “You will enjoy a great inner city lifestyle, with the ability to access the harbour foreshore and parks, ride a bike, run or walk to local cafes, restaurants, marina and much more”.

Ben Small says “These beautifully designed homes with unmatched harbour views are a result of careful and thoughtful planning. Newcastle is one of the most visually stunning places in the world so the developers have made sure you can take in as much of it as possible. Hence the reason the double tower design which allows you to experience uninterrupted views of the harbour and the city. Partnered with exceptional design and quality construction, the aim is to create homes that you’ll never want to leave”.

One of the best parts of Stella is undeniably the views across this beautiful city. That’s why we’ve built a rooftop for residents to enjoy. With multiple seating areas and pergola style awnings, we’ve designed a decadent rooftop area for sunny days and starry nights

The property will suit first home buyers, investors and owner occupiers due to its excellent location and modern facilities with Sales by Urban Activation.

Contact www.urbanactivation.com.au

Regional NSW offers great investment prospects – an article by Matthew George, Urban Activation

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FORGET Sydney, Melbourne or even Brisbane — an often overlooked real estate market has now become the country’s strongest and offers property investors the best growth prospects. It’s closer than you think.

The research suggested NSW’s towns and cities outside of Sydney and Wollongong led the country for growth in real estate transaction activity — a precursor to hikes in home prices.

Regional markets where transactions shot up over the past 18 months included the Hunter Valley, Tamworth, Wagga Wagga and Lake Macquarie and Newcastle.

The Queanbeyan-Palerang region on the part of NSW bordering the ACT was also a strong growth market, according to the Price Predictor Index released by Hotspotting.com.au.

“In terms of growth, regional NSW has a lot more to offer investors now than Sydney does,” the report said.

The Hunter Region, including the surrounds of Newcastle such as Lake Macquarie, Maitland, Cessnock, Singleton and Muswellbrook, was currently the country’s standout area for growth potential, according to Hotspotting.

A range of Newcastle suburbs recorded double-digit growth in median house prices over the past year, often at more than 20 per cent, industry figures showed.

“We expect this growth to ripple out to some of Newcastle’s near neighbours,” the report said.

Queanbeyan prices were expected to surge due to demand from buyers looking for a more affordable alternative to Canberra.

Sydney prices, on the other hand, have dropped marginally over the past year, while growth has slowed in Melbourne.

Tamworth and Wagga and Wagga, meanwhile, were anticipated to see strong growth in home prices because of their improving economies and infrastructure improvements driving up housing demand.

Hotspotting said other markets with above average price growth prospects were Dubbo, Goulburn, Ballina, Coffs Harbour, Port Macquarie, Bathurst, Orange, Albury and the Tweed region.

Conversely, demand was levelling out in Wollongong, Port Macquarie, Coffs Harbour and the Southern Highlands.

Originally published as Best areas to make money from property

Call Matt George and/ Lucas Gianotti or visit the team at www.urbanactivation.com.au

Matt George – Urban Activation – Press Release

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Frankie Apartments now complete in Yarraville – Stunning Development brought to you by 94Feet.

FRANKIE is a stunning new residential development on the leafy fringe of Melbourne CBD. Featuring limited 1, 2 & 3 bedroom apartments with uninterrupted golf course and city views, refined European interiors, and easy access to the best of Yarraville Village.

FRANKIE is your opportunity to establish yourself in a fast evolving inner-city suburb.

Drive, train, cycle, or walk, Yarraville is connected to everything by a major train line, freeway, as well as numerous bike paths. Whether you’re off to Williamstown Beach, Highpoint Shopping Centre, or Crown Casino you are only ever 12 mins from the best of Melbourne’s West.

“FRANKIE is a unique opportunity to provide a stunning new residential offering on the leafy fringe of Melbourne’s CBD,” said Dean Rzechta, managing director of Ninety Four Feet, “the location and the product is essentially a one-off.”

Designed by PEDDLE THORP, and Built by HAMILTONMARINO BUILDERS these apartments will stand the test of time, and they breathe a new lifestyle into Yarraville.

FRANKIE is only a short walk to many of the area’s vibrant cafes, bars and cultural activities that have ultimately defined this pocket of the inner-west. As we now feel the heat of Melbourne’s Spring and Summer, Yarraville Park opens its doors to long summer nights of food and wine at Melbourne’s largest food-truck park.

“With very little else of this caliber in the area, FRANKIE is a project that will set the benchmark for boutique inner city living in this fashion forward and evolving neighbourhood,” said Dean.

FRANKIE’s emphasis on modern design and functionality has led to an overwhelming interest achieving 100% of the apartments pre-sold and settling right now.

A simplicity in FRANKIE’s determination to blend in with Yarraville’s aesthetic, as well as an operating philosophy that ensures that Frankie is not only environmentally viable, but also environmentally sustainable, has lead to a community that supports the development, rather than one that denounces it.

Astute investors, owner-occupiers and more specifically, established local couples seeking an independent lifestyle, have dominated the sales arena with this project.

Well Done to the Team from 94FeetPeddle Thorpe and HamiltonMarino Builders, as it was an absolute please to work on this project with you all, and our team grow in statue when delivering quality products.

To stay abreast of the projects that we are working on, reach out to us here at Urban Activation, and ask for Matthew George and the team, on HEAD OFFICE 1300 750 000, Level 1 / 54 Davis Avenue, South Yarra, VIC, 3141, Australia, +61 3 9820 8262

One Size Does Not Fit All: Which Social Media Platforms Should Your Business Be On? By Seth Rand

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With new social media platforms popping up every day, how do you decide which sites your company should have a presence on?

In today’s business world, social media marketing is a strategy that no company can afford to ignore. With new social media platforms popping up every day, how do you decide which sites your company should have a presence on?
Below is a list of the top social media sites, along with the reasons you should—or shouldn’t—consider maintaining an active profile or page on each platform.
Facebook 
As the largest social media platform in the world with over a billion active users, Facebook is a social media platform that cannot be ignored. Unless your company is niche business that deals mainly on a B2B basis with a very specific and narrow type of audience, and doesn’t need to have a public way to interact with or provide content to your target demographic, your company should maintain a Facebook page.
Although most companies place Facebook at the forefront of their social media efforts, a small number of companies have decided to abandon Facebook in recent years. This abandonment is due to Facebook’s practice of modifying the algorithms that determine which posts appear on each users’ News Feed, which in turn has resulted in fewer company posts getting seen by a page’s followers.
Because of this, companies now have to spend money on Facebook ads or boosted posts to reclaim a prominent place in their followers’ News Feeds.
Having to “pay to play” for what used to be free has caused some companies to rethink or alter their Facebook strategy. That being said, only companies that have had considerable and measurable success on other social media platforms should consider leaving Facebook at this time.
Twitter 
Twitter focuses on brief, real-time communication, with almost 6,000 tweets posted every minute. Because of this, tweets can quickly become buried in a user’s Twitter feed. Due to this fast paced atmosphere, it is important to tweet at least a few times a day if you want to have any sort of visibility.
If your company doesn’t have enough content or commentary at its disposal to maintain an active presence on Twitter, you should consider focusing your company’s social media efforts elsewhere.
A major caveat to this rule applies to companies that frequently interact with their customers regarding questions or comments about their products or services. Twitter is the social media platform that customers are most likely to turn to when they have questions or complaints about a company.
Because of this, these types of companies should have a customer service specialists monitoring their Twitter account on a daily basis for any potential customer questions or complaints. According to a survey of Twitter users, 42 percent of customers expect to receive a response to a customer service complaint within one hour, so waiting to respond until the next business day could seriously hurt your businesses’ reputation.
LinkedIn 
LinkedIn is the most prominent social network for professionals. It’s an extension of old-fashioned, face to face social networking, and should be used as an avenue to connect with your colleagues, as well as potential business leads and referral partners.
If you run a B2B business, you should have both a personal and company profile on LinkedIn to increase the visibility of your company among other professionals in your field. Engaging in LinkedIn groups, both through posting and commenting on other posts, is another great way to build the professional reputation of individual members of your team.
Top-level members of your management team should also consider posting original articles on LinkedIn’s Publisher feature to improve the reputation and credibility of that individual, as well as your company.
Google+
Although Google+ is a platform that has never caught on in comparison to competitors like Facebook, the fact that Google+ is a Google product should make you still seriously consider investing time on this site. Content that is posted on Google+ is picked up by Google’s search engines in a way that content from other social media sites isn’t, so if you are looking to increase your company’s SEO, your company should be on Google+.
Another reason to have a profile on Google+, especially for local, service-oriented businesses, is Google+ reviews. Once a company receives five Google+ reviews, the number of stars associated with your business will show up directly on Google search results. Having a high rating on Google+ reviews will greatly impact the reputation of your company.
Pinterest 
Pinterest is a visual platform in which people can “pin” pictures and other content to their boards. This content usually consists of products that the user likes, and therefore, is the leading platform for website traffic referrals.
If you run any sort of business that’s core business consists of products dealing with home decorating, fashion, recipes or any other product that is visually appealing—especially to targeting women—your company should have an active presence on Pinterest.
Instagram
Instagram is currently the best platform to reach out to teenagers and other people that love a good image or short video. The difference between Pinterest and Instagram is that pictures shared on Instagram primarily focus on photos of people, landscapes, and the like as opposed to products, so companies such as travel companies, magazines or any other companies that have access to high-quality images of people using their products should be on Instagram.  
Using any sort of stock photography on Instagram is considered a major faux pas and should be avoided at all costs.

In Conclusion
Even though you should consider having a social media profile on each of the relevant platforms above for your business, remember that having an inactive social media profile might be worse than not having a profile at all. However, if you are busy and unable to consistently stay active on social media, then there is a variety of software available to help schedule posts such as Hootsuite, TweetDeck, SproutSocial, etc. Because of this, it is important to have a social media strategy in place before you set up your social media accounts.

Be sure set goals ahead of time, such as the number of times your company should be posting, tweeting or pinning per week. Once you develop your social media strategy, make sure you have the resources to properly execute your strategy.
If you find yourself unable to maintain an active social media presence with your current staff level, you should either hire a social media professional to manage your social media efforts, or enlist a marketing firm to manage your social media presence on your platforms. You can do yourself a disservice trying to do it yourself and doing it poorly, and consequently damaging your brand. Get it right from the start, work with a professional for a minimum of 90 days to learn and perfect your own social media craft.

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Client agency relationships: confessions of an ex-client

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Client agency relationships: confessions of an ex-client
Posted on June 22, 2016 by Bruno Gralpois.

This post is by Bruno Gralpois, co-founder of Agency Mania Solutions, a premier service and technology firm specialising in helping large brand advertisers realise the transformational value of managed partnerships. 

The uneasy truth about being a client and what it means to build lasting partnerships in today’s cut-throat environment.

I’d like to confess. Actually, I have multiple confessions to make. Four to be precise. No worries. This is not a remake of “Confessions of a Dangerous Mind” (2002), so they won’t keep you up at night.

Client agency relationship confessions
But if you’ve ever been a client, you too would have much to say. By now, we can all agree that the client/agency relationship is no longer what it used to be. Long gone are the days of long-lasting relationships where it took a major blowup for the partnership to be at risk.

Now, relationships are very fragile. So fragile indeed that the only thing that might keep an agency from walking over the deadly precipice of a separation is a performance improvement plan (PIP) and a 90-day termination clause, which is increasingly shorter as clients ask for more flexibility and are unwilling to commit long term.

I’ve had the opportunity to work as a client many times over and manage a complex set of relationships with incredibly talented agencies and their holding companies. Managing agency partnerships successfully is both an art and a science.

Because it’s both, it’s subject to many challenges, biases and other intangibles that are part of our daily lives. Ignoring them is risky. Acknowledging and embracing them is a first step toward overcoming most common challenges.

Confession #1: Most clients don’t understand the agency business.

That’s the reality. I was lucky to have worked at agencies before, but most clients have never had this experience. It puts them at a disadvantage because it’s hard to fully understand how agencies operate, how they manage their P&L and why they behave the way they do at times, unless you’ve walked in their shoes.

What can be done to address this? Some agencies do a very good job of sharing with their client the unique operational nuances of their business and how these might impact the relationship or how it’s managed. I always encourage clients to spend time at their agencies to experience firsthand the inner workings of the agency life.

Some clients organise agency days where client teams get to spend time with their agency counterparts in their offices. The better you understand the agency business, the better equipped you are to build mutually beneficial partnerships.

Confession #2: Too many clients think agencies are operating with fat or hidden margins.

Last year’s ANA survey, “Enhancing Client Agency Relationships,” demonstrated the huge gap in perception as it relates to compensation. Only 40% of agencies feel that their compensation arrangements are fair, while 72% of clients feel that they are.
One-third of agencies actually disagree or strongly disagree. It’s not new. The era of “Mad Men” in the 1960s, populated with alpha male characters like Don Draper, hasn’t helped and is still trailing in clients’ minds: agencies are perceived to be operating with fat margins that pay for the extra martinis.
The lack of transparency further accentuated by the recent debacle of AVBs and media rebates continues to fuel the perception that agencies are always finding ways to make up for profitability in ways that are not always clear to the client.

What is the solution?

Well, greater transparency around agency compensation and more accurate reporting go a long way to address this perception gap. Well-informed clients know that when agencies make reasonable profits, it allows agencies to secure and assign top talent, which ultimately benefits their clients.

Confession #3: Too many clients don’t know that they are bad partners.

Collaborating effectively with an agency is a skill set that most clients acquire over the years. They have the scars to prove it. And there are a number of benefits of being a great client. The work produces better results and you end up attracting the best agency talent over time. Everyone at the agency wants to work on your business, and as a result, the work continues to flourish.

What does it mean to be a good client?
Provide strong guidance. Set clear expectations. Encourage risk-taking and autonomy. Push the envelope. Challenge the work in constructive ways. Provide direct, timely and actionable feedback. Lead by example. And the list goes on.
Unfortunately, too many clients don’t know that they are bad clients. In the same ANA study referenced earlier, only 36% of agencies don’t think the client approval process works well, while over half of clients (54%) feel it does. Only 27% of agencies think clients provide clear assignment briefings to them, while 58% of clients think they do.

The solution?

Open, direct feedback and 360-degree client/agency evaluations allow clients to learn the important role they play in building a productive relationship with their agencies, and how to become better clients over time.

Confession #4: Clients significantly impact how agencies behave or perform.

The most progressive clients welcome the opportunity to conduct self-assessments or get feedback from their agencies about their role in the partnership.

Many times, I’ve seen clients complain about the lack of strategic insight brought forward by the team without realising that their fee-reduction efforts may have led the agency to remove critical staffing resources that would be tasked to fulfil that role.

They may unintentionally do something that gets in the way of an outcome they desire. Is the client adequately training the agency? Is the client providing clear guidance and the resources needed for it to be successful? Is the client giving the agency enough time or access to resources to think proactively or innovate on the account? Is the client cutting budgets that might impact the quality of resources available to the agency?

Client decisions around agency assignments or budgets tend to have a domino effect on the agency relationship, which is felt later on and is likely to shape the relationship for the foreseeable future.